Service & Warranty

This Limited Warranty applies to the products sold by HONGKONG JW TECH CO., LIMITED. UWANT's warranty obligations are to the original purchaser ("you") only. This Limited Warranty cannot be assigned or transferred. This Limited Warranty is limited to the terms set forth below.

UWANT products are designed and manufactured to the highest standards and deliver high-quality performance, ease of use and ease of installation. If you encounter any difficulties while using your product, we recommend that you first consult the user manual or the information in the support section of this website, where (depending on the product type) you may find a downloadable user manual, frequently asked questions, instruction videos or a support forum.

 

 · Warranty Terms

Your UWANT appliance has a 1-year (US) / 2-year(EU) warranty against original defects in material and workmanship, when used for private household purposes in accordance with the UWANT Instruction Manuals.

Quality-related warranty on purchases made through UWANT's authorized distributors and retailers are handled through UWANT. Manufacturer’s warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions.

In the unlikely event of a failure of the product, UWANT will arrange for your UWANT product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. in the intended environment). For some product categories a partner company of UWANT is the warrantor of the product; please check the documentation supplied with your product.

Items can be returned within 30 days of receipt of shipment. Quality-related warranty on purchases made through UWANT's authorized distributors and retailers are handled through UWANT.

 

· Warranty Limitation

The warranty period starts on the date of purchase as stated on your proof-of-purchase and expires at the end of the period indicated in the section “Warranty period” below. To make a claim under our Limited Warranty, you must first show us the date on which you purchased the UWANT product. Your bill of sale or similar document is sufficient. If you are unable to show us the original date of purchase, a valid proof-of-purchase is required.

The warranty does not cover consequential damages (including but not limited to loss of data or loss of income), nor compensation for activities done by yourself, such as regular maintenance, installing firmware updates or saving or restoring data.

Any replaced defective parts will become the property of UWANT.

 

· What is Excluded?

(a)consumable parts, such as brushes, unless the consumable part has been damaged due to a defect in materials or workmanship in a non-consumable part of the Product(s); (b) normal wear and tear and cosmetic damage, including, but not limited to, scratches, dents, and broken plastic; (c) defects or damage caused by misuse; accidents (including, without limitation, collision, fire, and the liquid); neglect; abuse; unusual stress; modification; improper or unauthorized repair, installation, wiring, or testing; alterations not approved by us, improper repairs or service, or use of improper parts and accessories not supplied by us; (d) damage caused by operating the Product(s) outside the permitted or intended uses described by UWANT; (e) damage caused by use with non-UWANT products; (f) any non-UWANT products, even if packaged or sold with the Product(s); and (g) modifications of the Product(s) firmware or software by anyone other than UWANT. UWANT reserves the right to disable the Product(s) if UWANT suspects fraud or if UWANT determines that the Product(s) are counterfeit, stolen or lost in shipment. (h) misuse or failure to follow the operating instructions, and failure to perform recommended maintenance; or (i) use in any other manner than normal and expected use. (j) the serial number of the Product has been removed, erased, defaced, altered or is illegible in any way (as determined at our sole discretion) .(k) you are in breach of the terms of this limited warranty or your contract with us. (l) Products purchased, used, or operated outside the United State of America.

 

NO OTHER WARRANTIES – HONGKONG JW TECH CO., LIMITED does not warrant the functions contained in the UWANT product will meet your requirements. The entire risk as to the quality and performance of the UWANT product is with you. To the maximum extent permitted by applicable law, HONGKONG JW TECH CO., LIMITED and its suppliers disclaim all other warranties, either express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, with regard to the UWANT product and the accompanying written materials. This Limited Warranty gives you specific legal rights. You may have others which vary between states/jurisdictions.

NO LIABILITY FOR CONSEQUENTIAL DAMAGES - To the maximum extent permitted by applicable law, in no event shallHONGKONG JW TECH CO., LIMITED or its suppliers be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use or inability to use the UWANT product, even if HONGKONG JW TECH CO., LIMITED has been advised of the possibility of such damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

 · Contact with Us

Email: ussupport@uwanttech.com

          EUsupport@uwanttech.com

 (customer service will reply to you within 1 business days)

Tel: 18889849268 (US)

Whatsapp: +44 7803793571(EU)

Mon - Fri: 9 a.m. - 17 p.m. (EST)

Address: Room 1518, Building B, Kaiping Business Center, No.
11666, East Taihu Avenue, East Taihu Ecological Tourism Resort
(Taihu New Town),Wujiang District, Suzhou, CN.(Note:This address is NOT a return address)